Shipping Policy

Last updated: 11 August 2026

EMINOVÈE Trading GmbH, Teltower Damm 57, 14167 Berlin, Germany, is the contractual seller and remains responsible for your order even where a vetted fulfillment or delivery partner is used.

Delivery availability

An order is accepted only for a destination for which both the relevant product and a delivery option are available at checkout. Product-specific restrictions can apply. We do not accept an order where no delivery method, price, and delivery estimate are displayed before the order is submitted.

Delivery time

The binding delivery period for an item and destination is shown on the product page or during checkout before you place the order and is repeated in the order information. The period includes processing and transit unless stated otherwise. If several items have different delivery periods, they may arrive separately; the applicable information is displayed before purchase.

If a delay occurs after contract formation, we will notify you using the contact information in the order and explain the available statutory options. Nothing in this policy restricts your rights where delivery is late or impossible.

Shipping charges, taxes, and import costs

Available delivery methods and their total charges are displayed before the order button. Prices include applicable taxes where required. Any import duty or other charge that is not included in the checkout total will be clearly disclosed before purchase; we do not intentionally offer a destination if mandatory charges cannot be disclosed as required.

Address and delivery

Please check the delivery address before ordering. Contact contact@eminovee.com immediately if a correction is needed. We cannot promise a change after fulfillment has begun, but this does not affect mandatory rights.

For consumer orders, the risk of accidental loss or damage generally passes when you or a third party named by you takes physical possession of the goods, unless you independently commissioned a carrier not offered by us.

Missing or damaged parcels

If tracking shows an unexpected delay, a parcel is missing, or packaging arrives visibly damaged, contact contact@eminovee.com with the order number. Please retain the packaging and, where possible, document the condition with photographs. We will investigate and provide the remedy required by law.